IT Technical Support Intern

Reports To: Manager, Technical Support

Job Summary

Learn about the cattle feeding business and information technology through an internship on the IT Technical Support Help Desk. With a strong customer service mindset and a can-do attitude, you’ll triage and resolve issues or route them to the appropriate internal teams. When not handling support requests, you’ll perform other support-related tasks, including documentation and more. You’ll gain business insight and learn what it’s like to work in the IT department of the world’s largest cattle feeding company.

Key Responsibilities

• Serve as first point of contact for submitted technical support issues
• Triage issues including basic hardware, software, access, and connectivity problems
• Resolve or route and escalate issues to the appropriate teams with follow up
• Deliver courteous, professional, and timely customer service to all users
• Accurately document incidents, actions taken, and resolutions in the ticketing system
• Communicate clearly with users on issue status, expectations, and next steps
• Complete documentation and other support-related tasks as directed by manager

Required Skills

• Customer service-focused with a friendly, can-do attitude and strong work ethic
• Analytical mind that enjoys troubleshooting problems and working toward solutions
• Strong communication, documentation, and organizational skills
• Reliable, dependable and punctual

Desired Other

• Potential interest in an IT career
• Currently pursuing or planning advanced education in IT
• Basic user knowledge of IT systems, hardware, software, and networking concepts
• Familiarity with Microsoft Windows, Microsoft 365 and related applications

While this internship offers flexibility with hours and scheduling, it is an in-office position at our corporate headquarters near I-25 and Hwy 34 in Johnstown, CO. Infrequent after hour issue support may be required.